Value creation
through customer-centric &
customized approaches

Services

With over 150 years’ experience and expertise of doing business in and with China across various industries, we see it as a matter of course that each business requires a customized solution for its approach to the Chinese market. In today’s highly transformative Chinese business environment where technology disrupts both industries and business models at an ever faster pace, it is more pivotal than ever to collaborate with a long-term oriented partner who possesses the market know-how and is in the position to share financial and market risks.

It is our mission to create long-term value through customer-centric and customized approaches. Our equally valued international business partners range from resource-limited and capital constrained small and medium-sized enterprises (SMEs), to hidden champions and global established well-known brands. Being able to leverage our competencies gained from collaborating with numerous national and international businesses in China, we are able to provide a comprehensive range of service solutions across all functional areas and the entire value chain to make your China business a success.


B2B

SALES

  • Market analysis and research including feasibility study
  • Localized China sales strategy tailored to your business models, products, and services
  • Implementation and management of China-wide sales and distribution network across on- and offline channels
  • Import and export of goods including customs documentation and handling
  • Trade shows and industry conference participation
  • Market intelligence on industry development, regulatory framework, competitor landscape, ecosystems, and technology trends

AFTER SALES SERVICES & TRAINING

  • Commissioning of machinery and training of customers’ employees
  • Set-up, administration, and management of service centers
  • Technical support in the local language, quality assurance, warranty, and troubleshooting
  • Maintenance, repair, and overhaul through own engineers
  • Spare parts management, warehousing, and logistics
  • Calibration of measurement- and laboratory technology
  • Customized service concepts: development of local service concepts for partners
  • Quality assurance, warranty, monitoring, and troubleshooting of industrial equipment and machinery

MARKETING

  • Develop and implement digital strategies to ensure a successful digital market entry to China
  • Design, build, and optimization of web and mobile presences in China to drive customer acquisition (SEO, PPC, Social Media activation)
  • Brand building and advertising
  • Website creation & management
  • WeChat account creation & management
  • Establish a presence for brand partner in key e-commerce marketplaces in China if applicable
  • Content creation
  • Local PR
  • Trade shows and industry conference participation
  • Event planning, hosting, and participation

SOURCING & QUALITY CONTROL


B2C

RETAIL & SALES OFFERINGS

  • Localized China sales strategy tailored to your business models, products, and services (online and offline)
  • Location search, rental, and obtaining of license for running retail stores in China
  • Store administration and management of retail floor
  • Inventory management
  • Sales promotion activities for customer acquisition and events for loyalty purposes

FTER SALES SERVICES & TRAINING

  • Set-up, administration, and management of service centers across China
  • Customer service hotlines
  • In house educational training and employment of brand partners’ employees
  • Genuine spare part and warranty management

MARKETING

  • Design, build, and optimization of web and mobile presences in China to drive customer acquisition (SEO, PPC, Social Media activation)
  • Brand building and advertising
  • Online Advertising
  • Website creation & management
  • WeChat account creation & management
  • Influencer Marketing
  • Content creation
  • Local PR
  • Trade shows and industry conference participation
  • Event planning, hosting, and participation

E-Commerce

  • We offer special expertise in Tmall, Douyin, and JD
  • We provide brands with
    1. tailored e-commerce solutions,
    2. store setup,
    3. marketing, and
    4. operations
  • Additionally, we give you the opportunity to utilize the network of our strategic partners like Genuine for marketplace or Jenny Studios for website building


CORPORATE SERVICES

FINANCE & ACCOUNTING

More often than not, financial structuring and management can grow to become an administrative burden. However, the successful management of this function is the backbone of any strong organisation.

The financial services we offer our partners range from accounting and bank account management to reporting and ERP system handling. On top of this, our market experts also provide budgeting and financial planning support so that you can rest easy knowing that your books are being taken care of and focus on driving your business forward in China.

COMPANY INCORPORATION

The success of a company begins with the strength of its foundation. We assist companies entering and expanding into China, establishing legal entities from joint ventures to representative offices to Wholly Foreign-Owned Enterprises, unifying them with the most appropriate corporate structure.

Beyond these initial phases, our team manages all aspects of the ongoing maintenance that comes with having a company in China. This includes assisting with the company incorporation process, including operational set-up, providing an office address and organising a company secretary to liaise with banks on your behalf.

CORPORATE GOVERNANCE

Corporate governance functions are essential to your business in China and having trust in these functions is of the utmost importance. However, over the decades, we have found that partners often underestimate expectations and requirements within this realm.

As a long-standing trustworthy company in China, we can deliver considerable added value in this regard. Aside from supporting specific processes within this key aspect of your organisation, we can also provide the essential personnel required. This includes your business’s legal representative – a necessary management function that requires specific registration with authorities.

By having our experienced team by your side, we support and protect your staff and business in China, as well as the interests of the parent company back at home.

LEGAL & COMPLIANCE

Navigating China’s legal and compliance landscape is a necessary capability for any organisation looking to do business in the local market long-term. We have in-house lawyers and legal partners to help you every step of the way, from setting up the organisation to ensuring intellectual property protection as you scale.

This way, while we work to legally safeguard your business and assist with compliance across all functions, you can keep your eye and focus firmly planted on growth.

LOGISTICS & SUPPLY CHAIN

As your China partner, we act on your behalf to handle shipments, liaise with necessary parties, handle all mandatory custom compliance and provide solutions for a smooth supply chain. With our on-the-ground support at major logistic hubs within China, your team and organisation can seamlessly source and distribute shipments across, into and out of the country.

With our own storage facilities across China and abroad combined with our inventory management services, you can rest assured that the goods and inventory of your customers and partners remain both stable and secure.

HUMAN RESOURCES & ADMINISTRATION

A successful company is built on its people. It is with this understanding that, over the past century and a half, we have intently built and cultivated a dedicated in-house human resource team intimately familiar with China’s labour laws and practices to help with all your company’s human resource needs.

Today, we work with our partners on a range of facets within this area, such as recruitment, visa handling, payroll, and retirement funds set-up.

IT SERVICES

Technology is the lifeline of our hyper-connected, integrated, and modern world. With that, we can offer you the necessary internal and external technical support to establish and grow your presence on the digital grid while ensuring that all your cyber activities remain legally compliant with, for example, cyber and data security regulations.

Whether server, domain or web-related, we have the expertise and experience to ensure your business makes its mark and fulfils its full potential, online and offline, in China.

OFFICE SOLUTIONS

With offices in over 10 locations across Greater China, including Shanghai, Beijing, Guangzhou, and Hong Kong, we can cater to teams looking for single desks in our open office space or sales teams that need a separate room to themselves.

With an integrated office environment, constant IT support and disciplinary management, we have the space, support, and infrastructure ready so you can directly move in and hit the ground running.

Learn more about what we have done for our brand partner.

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