Establishing and supervising an authorized service center on behalf of an English luxury shoe brand in Shanghai
CompetencyRetail After Sales Service & Training
Provide local after sales, repair, and renovation services for customers of an English luxury leather shoe manufacturer
What We Did
Identified a professional workshop and local partner. Establishing and supervising an authorized service center on behalf of a luxury shoe brand in Shanghai. Handling of warranty cases, repairs, renovation, and maintain. Holding marketing and customer education seminars about shoe care and repair. Managing spare parts supply. Converting reception area into a Point of Sales.