Case Study

Establishing and supervising an authorized service center on behalf of an English luxury shoe brand in Shanghai

Competency

Retail After Sales Service & Training

Sector

Consumer

Goals

Provide local after sales, repair, and renovation services for customers of an English luxury leather shoe manufacturer

What We Did

Identified a professional workshop and local partner. Establishing and supervising an authorized service center on behalf of a luxury shoe brand in Shanghai. Handling of warranty cases, repairs, renovation, and maintain. Holding marketing and customer education seminars about shoe care and repair. Managing spare parts supply. Converting reception area into a Point of Sales.

Case Study

Establishing and managing a service center for the winter sports industry in China

Competency

After Sales Service & Training

Sector

Machinery & Industrial

Goals

Enlarge after sales service and training capabilities for a German manufacturer of snow groomers in the Chinese market.

What We Did

Invest in the establishment of a technical service center with workshop, office and training facilities. Buildup of a spare parts stock and set-up a 24/7 service hotline offering local language support. Conducting pre-delivery checks, commissioning, repairs, and overhaul of snow groomers. Equipped a service car with spare parts for on-site service support. Training of customers, drivers and technicians through own engineers with original equipment.

Case Study

Establishing and managing service centers on behalf of a luxury watch brand.

Competency

Retail After Sales Service & Training

Sector

Consumer

Goals

Provide local after sales and repair services for customers of our brand partner.

What We Did

Establishing and managing two service centers on behalf of a luxury watch brand in Beijing and Shanghai. Handling of warranty cases and repairs by own educated and trained watchmakers. Managing spare parts stock. Handling daily operations and back office functions.

Case Study

Establishing and managing a calibration laboratory for aviation equipment in China

Competency

After Sales Service & Training

Sector

Machinery & Industrial

Goals

Facilitate the required annual calibration operation of the high-precision devices of hot bonders and thermography inspection controllers.

What We Did

Established a calibration laboratory in Shanghai and manage its daily operation. Conduct required annual calibration activities by a trained technician and sent measurements to OEM for verification. Promote the required annual calibration services to end-users in China.