Establishing and managing a service center for the winter sports industry in China
CompetencyAfter Sales Service & Training
SectorMachinery & Industrial
Enlarge after sales service and training capabilities for a German manufacturer of snow groomers in the Chinese market.
What We Did
Invest in the establishment of a technical service center with workshop, office and training facilities. Buildup of a spare parts stock and set-up a 24/7 service hotline offering local language support. Conducting pre-delivery checks, commissioning, repairs, and overhaul of snow groomers. Equipped a service car with spare parts for on-site service support. Training of customers, drivers and technicians through own engineers with original equipment.